Tag Archives: Desert Island Discs
The difference between a product and a service
In my last post, I shared my experience of pouring hundreds of cans of beer down the drain in Vietnam due the high level of care Heineken take to ensure that every can of their lager meets their strict quality … Continue reading
Posted in Blog posts
Tagged CTN, customer service, Desert Island Discs, FMCG, Heineken, human behaviour, human insight, major multiples, online marketing, service, Sir Terry Leahy, supermarkets, Tesco, Vietnam
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Kindness
This post on kindness was going to be my Christmas message until the massacre in Newtown forced me, and many others, to rage against the inhumanity of the US gun laws. Mind you, even at Sandy Hook, there was evidence … Continue reading
Posted in Blog posts
Tagged Alan Watts, Aristotle, Desert Island Discs, Facebook, helpfulness, human behaviour, Intelligence, John Lloyd, kindness, Larry DePrimo, Newtown, NYPD, Saigon, Sandy Hook, Second World War, Victoria Soto
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When, even if you are right, you are wrong
This is the last of my trilogy on what can happen if your boss gets in the way of your good work – and the consequences of his of her exacting revenge at the threat you have become. The … Continue reading
Posted in Blog posts
Tagged career advice, Desert Island Discs, human behaviour, integrity, loyalty, office politicians, reputation, right, Sir Clive Woodward, wrong
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