Tag Archives: human behaviour
How to solve ‘The NHS Problem’ (1)
Isolate ‘care’ from ‘cure’ This is the first in a short series of posts about the NHS. As a country, the NHS is the biggest issue we face. If we leave it to the politicians – you know, the people … Continue reading
The importance of customer service (2)
The man dozed. For the first time in over a year, he could lie in late in bed. Time to rest from the hassles of home. Phew. Two weeks alone on the Greek Island he loved and Bang! Bang! ‘Cleaning!’ … Continue reading
How an advertising agency could help defeat Islamic State
On 4 October, Lord Dannatt, who was introduced as a former ‘Chief of The General Staff and Head of the Army for several years and knows the Middle East well’, was interviewed on BBC Radio 4. He said: ‘We are … Continue reading
A more creative approach to welfare reform could have saved lives
So, while the UK was talking about Scotland, someone has died: David Clapson’s awful death was the result of grotesque government policies (9 September) ‘The DWP brags about ending the ‘something for nothing’ culture, but benefit sanctions punish the unemployed, disabled … Continue reading
Why the Scots would be mad to vote for independence (not that I care).
So, next week the Scots will decide if they want to be independent. Let me start by declaring a lack of interest in this issue. A complete lack of interest. I think may be one-eighth Scottish but I really don’t … Continue reading
Long Lost Families and Masters of Sex
The most interesting thing in the world is people. And, talking about interesting, which we were, and people, which we are, there is a peculiar juxtaposition in two TV series currently on air. For me, and anyone with personal experience … Continue reading
Employment Support Allowance (ESA) disgrace
Writing these blog posts, it is impossible to predict who will read them or where they might lead. Thus it is a pleasant surprise to me that my most retweeted and liked post has been Disability Living Allowance (DLA) Disgrace … Continue reading
Beware, in this digital age, of the wrath of the people
WRATH: 1. strong, stern, or fierce anger; deeply resentful indignation; ire. 2. vengeance or punishment as the consequence of anger. Snatching some early summer sun in Greece, I have been reading John Steinbeck’s seminal American novel, The Grapes of Wrath. … Continue reading
What Sir Alex Ferguson could learn from David Ogilvy
Who am I to add to the extraordinary volume of news articles about the sacking of David Moyes as manager of the Manchester United football team? On the Telegraph website alone there have been over 60 articles on this subject in … Continue reading
How Maria Miller compounded her own problems
One of the nicest things anyone has ever said to me was a teacher at my children’s school. On discussing their potential careers, he told me: ‘Your children don’t have to worry about their career choices, Hugh. They’ll be … Continue reading